The ERA Answers Line was formed in August 1996 to help answer questions from the membership regarding the transition of departments from Kansas City Headquarters to Parsippany, New Jersey. The department is now known as the Customer Service Team with our major focus on total customer service. The team assists nearly 1,050 inbound callers per month. The Customer Service Team Managers proactively contacted our members an average of 8 to 9 times during the year.

The Customer Service team serves as a proactive communications vehicle by making monthly outbound calls to offices to increase the awareness of new products, services or events. They are able to assist brokers and sales associates in any unresolved challenges with any departments in ERA.